Is wholesale trading available on the website?

Yes, our website is specifically designed for wholesale customers. We offer special prices and quantity discounts for wholesale purchases.

How can I become a member of the site?

To apply for membership, simply click the "LOGIN/REGISER" button or send an email to info@abyss.com.tr. Your membership application will be reviewed and once approved, you will receive a confirmation email, and your account will be activated.

What Should I Do to Receive Membership Approval?

For membership approval, you should accurately and completely fill out all the information requested in the registration form. If additional information or documentation is required, our team will contact you. To expedite the approval process, providing up-to-date and accurate information about your company is crucial.

What are the Benefits of Membership and Product Pricing Information?

Our product prices are exclusively available to our members, as part of our strategy to maintain our competitive edge and offer special deals to our customers. After registering and receiving approval on our website, you will have access to our wholesale prices and can select the most suitable products for your business. Membership also provides you with information about new product launches and special promotions.

What is your return and exchange policy?

Unfortunately, we do not offer a return or exchange service. However, please contact us for any issues related to damaged or faulty products. We will do our best to ensure customer satisfaction.

What product categories do you offer?

Our product range encompasses a wide variety of items, including:

  • Dry Goods
  • Snack Products and Bakery Items
  • Delicatessen and Breakfast Products
  • Beverages
  • Cleaning Products
  • Personal Care and Cosmetic Products
  • Paper Product
  • Household Essentials and Maintenance Products
What payment options do you accept?

We accept payment options limited to bank transfers, electronic fund transfers (EFT), and swift transfers. Please contact us for payment details and instructions.

What are your delivery terms?

We use the following international trade terms for product delivery:

  • EXW (Ex Works)
  • FCA (Free Carrier)
  • FOB (Free On Board)
  • CFR (Cost and Freight)
  • CIF (Cost, Insurance, and Freight)
  • DAP (Delivered at Place)
  • DDP (Delivered Duty Paid)
How Can Bulk Orders Be Placed and Tracked?

You can conveniently place bulk orders through the 'My Account' page on our website. This feature is specifically designed for businesses looking to order large quantities and a variety of products. Placing bulk orders is time-efficient and simplifies your procurement process. You can also track the status of your orders, including delivery information and payment details, directly from your account. Should you have any queries regarding your orders, our customer service team is readily available to assist. Moreover, you can monitor the processing progress of your orders and stay informed about estimated delivery dates through our online portal. Immediate notifications will be provided in case of any updates or changes to your orders.